1. TopDown software services
A customer may cancel a subscription under the terms of the applicable offer or contract. Unless otherwise stated, cancellation takes effect at the end of the current billing period and prevents renewal.
The cancellation confirmation states its effective date and any impact on service access.
2. Refund requests
Requests are reviewed according to the service, accepted terms, prior use and applicable law. A refund may be considered when contractually provided or when a billed service could not be supplied.
Services already consumed and commissions or fees generated by a completed transaction generally remain due, except in case of error, contrary contractual terms or a legal obligation.
3. Bookings and services supplied by TopDown customers
For stays or services managed through ResAppart or another TopDown service, cancellation terms are set by the relevant owner, manager or professional. TopDown supplies the technical tool.
The applicable terms must be given to the end customer before payment. Related requests should first be addressed to the professional who offered the service.
4. Contact
Questions about a TopDown service may be sent through the contact form.